Customer Experience Summit New York

Register to attend

Become a sponsor

  • Past and present attendees:

    Virginie Glaenzer
    VP Marketing & Executive Advisor
    Soho Place
    Melanie Doty
    Vice President Customer Care - Retail
    Barnes & Noble
    Jose Castillo
    Director of Customer Experience
    Virginie Glaenzer
    VP Marketing & Executive Advisor
    Soho Place
  • Governing Board:

    Allison Landers
    VP of Customer Experience & Digital
    Prudential Financial
    Joel Crisol
    VP, Customer Experience
    Jose Castillo
    Director of Customer Experience
    Corina Carbajal
    Manager Customer Experience
New York, NY, USA

Strengthening the enterprise through improved customer experience

Gaining true ownership of great customer experience goes beyond traditional methods. The current resources at hand both for businesses and consumers have spurred a complexly integrated relationship between the two. Moving forward, leading enterprises will need to address how they connect with consumers, identifying strategies and best practices for gaining and retaining customers. In today's fast-paced market, the future of your business depends on it. The Customer Experience Summit will bring together leading executives from a variety of industries to confront and overcome current industry issues. This premier event will explore critical topics and trends currently impacting organizations.

This exclusive event will enable attending executives to network with peers and learn from each others experiences through engaging educational sessions conducted in a comfortable, yet focused business environment. The event agenda offers opportunities for critical exchanges through visionary Keynote Presentations, Executive Think Tanks, Thought Leadership workshops, Analyst Q&As and much more. Attendees will meet one-on-one with solution providers throughout the event to learn about critical products and services capable of solving organizational challenges.

A few of this year's agenda topics:

  • Leveraging Big Data
  • Social Media Marketing
  • Predictive Analytics
  • Digital Interactive Marketing
  • Monetization of the Customer Experience
  • Customer Engagement Management Platforms

Take advantage of this unique opportunity to get customer experience issues out on the table, make your voice heard and collaborate with peers on real solutions for your organization.


who attends Who Attends?


benefits Benefits


1:1 pre-determined 30-minute meetings


Dedicated Roundtable, Thought Leadership and Keynote sessions on summit agenda


14 hours of networking across the event


testimonials Testimonials


Solution Spotlight


Case Studies


Executive Content